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View all detailed fees and charges on one consolidated page here easily and conveniently.
For more information on comparative tables on selected e-payment services and fees offered by banking institutions in Malaysia, please click here
Intrabank Funds Transfer
| Types of Charges | Channels | |||||
|---|---|---|---|---|---|---|
| Internet Banking | Mobile Banking | ATM | Over-the-Counter (OTC) | |||
| (1) | Fees and Charges (RM per transaction) | |||||
| • Individual | Complimentary | Complimentary | Complimentary | Complimentary | ||
| • Sole-proprietors, partnership and SME1 | Complimentary | Not applicable | Not applicable | Complimentary* *Additional manual fee applies |
||
| • Other corporates | Complimentary | Not applicable | Not applicable | Complimentary* *Additional manual fee applies |
||
| (2) | Daily transaction limit (RM per day) | |||||
| • Individual | No limit | No limit | No limit | No limit | ||
| • Sole-proprietors, partnership and SME1 | No limit | Not applicable | Not applicable | No limit | ||
| • Other corporates | No limit | Not applicable | Not applicable | No limit | ||
| (3) | Payment reference | |||||
| (i) | Availability of payers' names and payment references in beneficiaries' bank statement. | |||||
| • Individual | YES | YES | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | Nil | YES | ||
| • Other corporates | YES | Not applicable | Nil | YES | ||
| (ii) | Availability of beneficiaries' names and payment references in payers' bank statement | |||||
| • Individual | YES | YES | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | Nil | YES | ||
| • Other corporates | YES | Not applicable | Nil | YES | ||
| (4) | Operating hours | 24 hours | 24 hours | 24 hours | Banking hours | |
| Descriptions | For all channels | ||
|---|---|---|---|
| 5) | Crediting time | ||
| (i) Monday - Friday | Immediate | Immediate | |
| (ii) Non-business days | |||
| Individual | Immediate | Immediate | |
| Sole-proprietors, partnership and SME1 | Following Business Day | Following Business Day | |
| Other corporates | Following Business Day | Following Business Day | |
| 6) | Refund time | Immediate | Immediate |
1For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers
Interbank GIRO (IBG)
| Types of Charges | Channels | |||||
|---|---|---|---|---|---|---|
| Internet Banking | Mobile Banking | ATM | Over-the-Counter (OTC) | |||
| (1) | Fees and Charges (RM per transaction) | |||||
| • Individual | RM0.10 Notice: This will be waived (effective 24th March 2015) until further notice. |
RM0.10 Notice: This will be waived (effective 24th March 2015) until further notice. |
Not applicable | Complimentary | ||
| • Sole-proprietors, partnership and SME1 | 0.10 | Not applicable | Not applicable | RM2.00 *Additional manual fee applies |
||
| • Other corporates | 0.10 | Not applicable | Not applicable | RM2.00 *Additional manual fee applies |
||
| (2) | Daily transaction limit (RM per day) | |||||
| • Individual | Daily combined limit for fund transfers via Citibank Online Banking, Citibank Mobile Banking, CitiPhone banking and MEPS ATM is RM50,000 for Citigold, Citi Priority and Citibanking customers. | Nil | Daily combined limit for Interbank GIRO transfer via OTC is RM1,000,000 | |||
| • Sole-proprietors, partnership and SME1 | No limit | Not applicable | Nil | No limit | ||
| • Other corporates | No limit | Not applicable | Nil | No limit | ||
| (3) | Payment reference | |||||
| (i) | Availability of payers' names and payment references in beneficiaries' bank statement. | |||||
| • Individual | YES | YES | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | Nil | YES | ||
| • Other corporates | YES | Not applicable | Nil | YES | ||
| (ii) | Availability of beneficiaries' names and payment references in payers' bank statement | |||||
| • Individual | Yes for beneficiaries' names , No for payment references | Yes for beneficiaries' names , No for payment references | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | Nil | YES | ||
| • Other corporates | YES | Not applicable | Nil | YES | ||
| (4) | Future-dated payments | |||||
| • Individual | YES | YES | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | Nil | YES | ||
| • Other corporates | YES | Not applicable | Nil | YES | ||
| (5) | Operating hours | 24 hours | 24 hours | Banking hours | ||
| (6) | Crediting Time & Refund Time for IBG transaction made at Internet Banking and Over-the-counter (OTC) | ||||
| Payment initiated by Customers2 | *Funds Received by Beneficiaries | *Refund for Unsuccessful Transactions |
|||
| Business days (Mon-Fri) |
Before 5:00 am | Same business day | By 11:00 am | By 5:00 pm | |
| 5:01 am to 8:00 am | By 2:00 pm | By 8:20 pm | |||
| 8:01 am to 11:00 am | By 5:00 pm | By 11:00 pm | |||
| 11:01 am to 2:00 pm | By 8:20 pm | By 11:00 am, next business day |
|||
| 2:01 pm to 5:00 pm | By 11:00 pm | ||||
| After 5:00 pm | Next business day | By 11:00 am | By 5:00 pm | ||
| Non-Business days (Saturday, Sunday and Federal Territory Public Holidays) | Next business Day | By 11:00 am | By 5:00 pm | ||
| * Under normal circumstances | |||||
| (7) | Refund Time | Transactions performed by 11.00 am - Same Day Refund Unsuccessful transactions performed after 11.00 am - Refund on Following Business Day |
Transactions performed by 11.00 am - Same Day Refund Unsuccessful transactions performed after 11.00 am - Refund on Following Business Day |
||
1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers
2Future dated and recurring Interbank GIRO (IBG) transactions will be processed during the first processing window (5:00 am) of a business day or next business day if the date falls on a weekend or public holiday.
DuitNow (available on Citibank Online and Citi Mobile® App), DuitNow QR (available on Citi Mobile® App) and ATM Instant Transfer
Not available for sole-proprietors, partnership, SME and other corporate
| Type of Charges | Channels | ||||
|---|---|---|---|---|---|
| Internet Banking | Mobile Banking | ATM | |||
| (1) | Fees and Charges (RM per transaction) | ||||
| • Individual | RM0.50 Notice: This will be waived until further notice |
RM0.50 Notice: This will be waived until further notice |
Complimentary | ||
| • Sole-proprietors, partnership and SME1 | Not applicable | Not applicable | Not applicable | ||
| • Other corporates | Not applicable | Not applicable | Not applicable | ||
| (2) | Daily transaction limit (RM per day) | ||||
| • Individual | Daily combined limit for fund transfers via Citibank Online Banking, Citibank Mobile Banking, CitiPhone banking and MEPS ATM is RM50,000 for Citigold, Citi Priority and Citibanking customers. | ||||
| • Sole-proprietors, partnership and SME1 | Not applicable | Not applicable | Not applicable | ||
| • Other corporates | Not applicable | Not applicable | Not applicable | ||
| (3) | Payment reference | ||||
| (i) | Availability of payers' names and payment references in beneficiaries' bank statement. | Yes | Yes | No | |
| (ii) | Availability of beneficiaries' names and payment references in payers' bank statement | Yes | Yes | No | |
| (4) | Operating hours | 24 hours | 24 hours | 24 hours | |
| Descriptions | For all channels | ||||
|---|---|---|---|---|---|
| (5) | Crediting time | ||||
| (i) | Monday - Friday | Immediate | Immediate | Immediate | |
| (ii) | Non-business days | Immediate | Immediate | Immediate | |
| (6) | Refund time | Immediate | Immediate | Immediate | |
1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers
RENTAS
| Type of Charges | Channels | ||||
|---|---|---|---|---|---|
| Internet Banking | Mobile Banking | Over-the-Counter (OTC) | |||
| (1) | Fees and Charges (RM per transaction) | ||||
| • Individual | Not applicable | Not applicable | RM5.00 | ||
| • Sole-proprietors, partnership and SME1 | RM2.00 | Not applicable | RM5.00 *Additional manual fee applies |
||
| • Other corporates | RM5.00 |
Not applicable | RM5.00 *Additional manual fee applies |
||
| (2) | Payment reference | ||||
| (i) | Availability of payers' names and payment references in beneficiaries' bank statement. | ||||
| • Individual | Nil | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | YES | ||
| • Other corporates | YES | Not applicable | YES | ||
| (ii) | Availability of beneficiaries' names and payment references in payers' bank statement | ||||
| • Individual | Nil | Nil | YES | ||
| • Sole-proprietors, partnership and SME1 | YES | Not applicable | YES | ||
| • Other corporates | YES | Not applicable | YES | ||
| (3) | Operating hours | 24 hours | Not applicable | Banking hours | |
| Descriptions | For all channels | |||
|---|---|---|---|---|
| (4) | Crediting time | |||
| (i) | Monday - Friday | Immediate | Immediate | |
| (ii) | Non-business days | Following Business Day | Following Business Day | |
| (5) | Refund time | Immediate | Immediate | |
1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers
Financial Process Exchange (FPX) and Interbank Direct Debit
| Types of Charges | FPX | Interbank Direct Debit | ||
|---|---|---|---|---|
| B2C | B2B | |||
| (1) | Fees and Charges (RM per transaction) | |||
| • Individual | Not applicable | Not applicable | Complimentary | |
| • Sole-proprietors, partnership and SME1 | Not applicable | Not applicable | RM2.00 |
|
| • Other corporates | Not applicable | Not applicable | RM2.00 |
|
| (2) | Merchants | Not applicable | Not applicable | - |
1 For manufacturing sector, sales turnover not exceeding RM50 mil or full-time employees not exceeding 200 workers; for services and other sectors, sales turnover not exceeding RM20 mil or full-time employees not exceeding 75 workers
Other related fees/charges for online banking (internet and mobile banking)
| Type of Charges | Individual | Sole-Proprietors, Partnership and SME1 | Other Corporates | ||
|---|---|---|---|---|---|
| 1 | Other related charges | ||||
| (i) | Maintenance / subscription fee | ||||
| - CBP (Commercial Banking Portal) | Not applicable | Complimentary | Complimentary | ||
| - CitiDirect | Not applicable | RM300 | RM300 | ||
| (ii) | Security tokens | Nil | RM50 (if token is used) | RM50 | |
| (iii) | Annual digital certificates | Nil | Not applicable | Not applicable | |
| (iv) | Salary payment / payroll | Nil | RM0.10 applies for basic Interbank GIRO service | RM0.10 applies for basic Interbank GIRO service | |
| (v) | Notification / SMS | Complimentary | Complimentary | Complimentary | |
| (vi) | Training | Nil | 1st Training - Complimentary | 1st Training - Complimentary | |
| 2 | Incentives and packages | Nil | Incentives and packages are available. Please contact CitiService Malaysia at +603-2383 1111 for more information | Incentives and packages are available. Please contact CitiService Malaysia at +603-2383 1111 for more information | |