CITIBANK MALAYSIA
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We are here to help if you are facing difficulties in your loan repayments.
Please note that if you are currently enrolled or have previously availed assistance and should you continue to face difficulty, you are still eligible to apply for the Repayment Assistance Program.
For more information on the Repayment Assistance Program for Individuals (B40/M40/T20), SME and Microenterprise, please refer here.
If you have an active Citi Relief Conversion Plan (RCP) on your credit card(s), you may contact Citibank Contact Centre at 03-2383 0000 to enrol your RCP instalment plan into the 6 months Deferment Program. For more information about Citi RCP Deferment Program, please refer here.

Jika anda memerlukan bantuan permohonan dalam Bahasa Malaysia, sila hubungi Citibank Contact Centre di 03-2383 0000.

*Salutation /Title

*Name of Applicant/ Company

*IC Number1

Registered Email

*Mobile Number

*Application Category

*Program Type

*Product Type

*The Repayment Assistance Program is only available for the list of products displayed in the drop down.

*Account Number

1For SME and Microenterprise applications, please input 123456

+Add more accounts

Rescheduled or restructured repayment assistance plan is also available for affected customers, on a case by case basis. We encourage all such customers who are facing financial difficulties in servicing their commitments to call CitiPhone at 03-2383 0000 for details
To ensure that your request is processed properly, please note that your Contact Number and/or email address submitted above should be the same number/email address registered with Citi.
You may update your personal details via Citi Mobile®App or contact our Contact Centre.
Note: For loans currently enrolled under Agensi Kaunseling dan Pengurusan Kredit (AKPK) program, kindly contact AKPK directly for assistance.

Declaration:

By submitting this request, I understand that my request for financial assistance is subject to Citibank Berhad’s approval, which will take into consideration the eligibility criteria of the program. By applying and submitting this request, I hereby confirm the acceptance of the Terms and Conditions of the program.

Important Note

  • If you wish to seek further information on the assistance/rewrite programs, including cost implications of assistance, please contact Citibank Contact Centre at 03-2383 0000

Terms and Condition:

Applicable for application made under Individual category
To qualify for the Repayment Assistance Program (“Program”):

  • Individuals categorized as B40, M40 or T20 segment are eligible for this Program as (“individuals” or each, an “individual”)
  • The assistance will be applicable for existing loan/financing approved on or before 30 June 2021 and is not in arrears for more than 90 days at the time of selection/request for assistance effective 7 July 2021.
  • Your loan/ financing presently must not be under rehabilitation with Credit Counselling and Debt Management Agency (AKPK) and you must not be an undischarged bankrupt or subject to a bankruptcy proceeding at the time of request.
  • If you have a guarantor for your loan/financing, you have obtained consent from the guarantor (if applicable) for your selected option.
  • You are entitled to only One (1) of the following relief program option
    Option 1
    • 6-month deferment of instalments/ payments.
      • Option 2 (not applicable to Amortizing revolving mortgage / Overdraft products / Citibank Home Financing-I and Ready Credit)
    • 50% reduction in instalments/ payments for 6 months.
  • If you are currently enrolled in the existing 3 -month deferment/ Targeted Repayment Assistance Program(TRA) of instalment/ payments program, and applying for a new payment assistance program for Option 1 (6-month deferment of instalments/ payment), the existing TRA will be terminated and the new Program (6-month deferment) will start from the next loan/ financing instalment/ payment .
  • If you are currently enrolled on Option 2 (50% reduction in instalments/ payments for 6 months) and you are applying for an extension of that program. The new Program will start after the existing TRA ends.
  • If you are currently enrolled in a TRA program and decide to switch to a different option, the existing TRA will be terminated and the new Program will start from the next loan/ financing instalment/ payment.
  • For Program requests made in the month of July 2021, please be informed that this Program will commence from the loan/ financing facility’s next monthly instalment/ payment. However, if you wish to commence this Program in July 2021, please notify the bank of such intention for further assistance
  • For request made after July 2021, the Program will commence from the loan/ financing facility’s next monthly instalment/ payment
  • You agree to furnish the Bank upon request with additional information/ supporting documents which the Bank may reasonably request.
  • Any interest/ rental/ profit levied will be charged and accrued but will not be compounded during this Program.
  • A loan/ financing tenor extension will be granted automatically to provide for the repayment of the deferred instalment/ payment amount and interest/ rental/ profit thereon.
  • You have the option to engage the Bank to revise the monthly repayment/payment amount and/or schedule if your financials improve to reduce overall financing/borrowing costs.
  • When this Program ends, you are obligated to resume your normal monthly instalment/ payment of your loan/financing facility. For the avoidance of any doubt, the monthly repayment amount (monthly instalment/payment) and/or financing tenure of your loan/financing will be adjusted to reflect the higher overall financing cost.
  • If your existing loan/ financing instalments is in arrears for more than 90 days at the date of selection, you agree for the bank to offer an alternative solution/ customized or to share my loan/financing details with AKPK for further financial advice on managing my debt/ financing obligations and allowing AKPK to access my CCRIS information
  • The Bank reserves the right to modify/rescind the repayment assistance if there were any false, misleading or incomplete representation.
Applicable for application made under Microenterprises / SMEs
To qualify for the Repayment Assistance Program (“Program”):

  • If your business is a Microenterprise / SME as maintained in Bank’s internal records or you have declared to ascertain that it meets the definition issued by SME Corporation Malaysia.
  • The assistance will be applicable for existing loan/financing approved on or before 30 June 2021 and is not in arrears for more than 90 days at the time of selection/request for assistance effective 7 July 2021.
  • Your loan/ financing is presently not under rehabilitation with Credit Counselling and Debt Management Agency (AKPK) and your company is not wound up or subject to an existing winding up petition/notice at the time of request
  • You declare that you are the duly authorised/empowered director/ partner/sole-proprietor to request for opt-in of the above package and if you have a guarantor for your loan/financing; your guarantor is with Credit Guarantee Corporation (CGC) / Syarikat Jaminan Pembiayaan Perniagaan (SJPP) and you have obtained consent from the guarantor (if applicable), for selected option below.
  • You are entitled to only One (1) of the following relief program option:
    Option 1
    • 6-month deferment of instalments/ payment.
    Option 2 (not applicable to Amortizing revolving mortgage / Overdraft products / Citibank Home Financing-I and Ready Credit)
    • 50% reduction in instalments/ payments for 6 months.
  • For SME customers, by selecting the options, you hereby confirm that your financial condition has been adversely affected by the pandemic and have difficulties meeting repayment obligations
  • If you are currently enrolled in the existing 3 -month deferment/ Targeted Repayment Assistance Program (TRA) of instalment/ payments program, and applying for a new assistance program of Option 1 (6-month deferment of instalments/ payment), the existing TRA will be terminated and the new Program (6-month deferment) will start from the next loan/ financing instalment/ payment .
  • If you are currently enrolled on Option 2 (50% reduction in instalments/ payments for 6 months) and you are applying for an extension of that program. The new Program will start after the existing TRA ends.
  • If you are currently enrolled in a TRA program and decide to switch to a different option, the existing TRA will be terminated and the new Program will start from the next loan/ financing instalment/ payment.
  • For Program requests made in the month of July 2021, please be informed that the Program will commence from the loan/ financing facility’s next monthly instalment/ payment. However, if you wish to commence this Program in July 2021, please notify the bank of such intention for further assistance.
  • For repayment assistance request made after July 2021, the assistance will commence from the loan/ financing facility’s next monthly instalment/ payment
  • You agree to furnish the Bank upon request with additional information/ supporting documents which the Bank may reasonably request.
  • Any Interest / Rental / Profit levied will be charged and accrued but will not be compounded during this Program.
  • A loan/ financing tenor extension will be granted automatically to provide for the repayment of the deferred instalment/ payment amount and interest/ rental/ profit thereon.
  • You have the option to engage the bank to revise the monthly repayment/payment amount and/or schedule if your financials improve to reduce overall financing/borrowing costs
  • When this Program ends, you are obligated to resume your original monthly instalment/ payment of your loan/financing facility. For the avoidance of any doubt, the monthly repayment amount (monthly instalment/payment) and/or financing tenure of your loan/financing will be adjusted to reflect the higher overall financing cost
  • If your existing loan/ financing instalments is in arrears for more than 90 days at the date of selection, you agree for the bank to offer an alternative solution/ customized or to share my loan/financing details with AKPK for further financial advice on managing my debt/ financing obligations and allowing AKPK to access my CCRIS information
  • The Bank reserves the right to modify/rescind the Repayment Assistance if there were any false, misleading or incomplete representation.

If you wish to seek further information on the assistance/rewrite programs, please contact Citibank Contact Center at 03-2383 0000.
For full terms and conditions of the Repayment Assistance Program, please click here.

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